Delete your data

Disconnect a platform yourself

Shopify: sign in. Go to Settings, then Channels, and choose Disconnect on the connection you want to remove. Disconnecting stops StoreWiz using the connection and removes the stored access token. If you cannot find the connection there, email us at support@storewiz.ai and we will remove it for you.

Google Ads, Meta and Gmail: in-app Disconnect is coming shortly. Until then, remove StoreWiz yourself using the links below, or email privacy@storewiz.ai and we will delete the stored access token.

The permission you gave still exists on the platform's side until you remove it there. To remove StoreWiz yourself, open your Google Account permissions page, your Facebook Business Integrations settings, your TikTok for Business account or your Pinterest account settings, and remove StoreWiz.

Your inbox

In-app Disconnect for a mailbox is coming shortly. Until then, remove StoreWiz in your Google Account permissions, or email privacy@storewiz.ai and we will delete the stored access token. To have any other stored copy of that mailbox deleted, email the same address. Your mail in Gmail itself is not touched.

Figures already in your reports

Disconnecting stops new data coming in. Advertising figures we had already recorded for your account, such as spend history in your reports, stay with your account until you ask us to delete them. How long records are kept when an account ends is set out in section 8 of our Privacy Policy.

Ask us to delete your data

Email privacy@storewiz.ai from the email address on your StoreWiz account. Say which platform data, or your whole account, you want deleted. A person at StoreWiz checks that the request is from you, confirms by email, and carries out the deletion. We answer requests within the time set out in our Privacy Policy. How long deleted records and backups are kept afterwards is set out there too (section 8).

More about your privacy

Read our Privacy Policy, or write to privacy@storewiz.ai.